Compatibility
Does your phone support eSIM?
Two things have to be true: your phone needs eSIM hardware, and it needs to be carrier-unlocked so it can use a line from a provider other than your home carrier. Check both before you buy — you can do it from your phone in about a minute.
Look up your model
Tell us what you have and we will check it against our device data. This is a guide, not a guarantee — the checks on this page are the reliable way to be sure.
You will find the exact model name under Settings → General → About on iPhone, or Settings → About phone on Android.
Enter your model to run the check, or use the manual checks on this page.
Three checks that settle it
Any one of these tells you whether your phone has an eSIM. Menu names vary a little by model.
On iPhone
Open Settings → Mobile Data (called Cellular in some regions). If you see an option such as Add eSIM, your iPhone supports eSIM.
On Android
Open Settings and look under network or connections for SIM manager, or an option to add an eSIM or download a SIM. Menu names vary by manufacturer.
Check for an EID
Open your phone’s dialler and enter *#06#. Alongside the IMEI you may see an EID — a long number that identifies the eSIM chip. If an EID appears, your phone has eSIM hardware.
What “carrier-unlocked” means
A locked phone will only accept lines from the carrier that sold it. eSIM hardware alone is not enough — an eSIM-capable phone that is still locked to your home network cannot install our travel line.
How do I know if my phone is locked?
A phone bought outright, unlocked, is usually fine. A phone that came on a contract, on instalments, or from a carrier’s own shop may be locked — sometimes until the contract or the handset is paid off.
The reliable answer comes from your operator, not from us. Contact your home carrier — their app, their web chat or their phone line — and ask them to confirm whether the handset is unlocked, and to unlock it if it is not.
Is there a way to test it myself?
If you can borrow a physical SIM from a different network, putting it in the phone and getting service is a good sign. On iPhone you can also look under Settings → General → About for a carrier lock entry. Neither is a substitute for asking your operator.
My phone is second-hand — what should I check?
Ask the seller which network it was originally sold on, then check with that carrier. Some regional versions of a model ship without eSIM hardware even when the same model does support it elsewhere, so run the *#06# EID check as well.
eSIM support does not mean unlocked
These are two separate things, and a phone needs both. Confirm the lock status with your carrier before you pay. If you are unsure about anything, send us a request before buying rather than after.