Support
Refunds
Request a refund
Send us the order and what went wrong, and we will look into it. Refunds are handled under our refund policy.
Sign in to request a refund
We need to match your request to an order on your account, so please sign in first. The form will open here.
Before you send it
If the eSIM is installed but you cannot get online, it is often quicker to fix than to refund — the help centre covers the usual causes. For anything else, send a support request.